My research aims at developing data-driven methodologies for modeling, analyzing and improving business processes, especially, in congested systems. The application domains for my methods are coming mainly from the service sector, namely, public transportation, contact centers, and hospitals.
An animation of a discovered hospital process (powered by SEELab@Technion) ↴

Graduate Students and Postdocs

Alex Shleyfman (Postdoctoral Fellow)

Title: "Capacity Planning and Scheduling in Cloud Services"
Completion date: February 2021. Co-supervised with Professor J. Christopher Beck.

Gael Bernard (Postdoctoral Fellow)

Title: "Cutting Customer Journeys for Process Mining"
Projected start: October 2020. Co-supervised with Professor Periklis Andritsos.

Rohith Sothilingam (MI Thesis)

Title: On "Towards Higher Maturity for Machine Learning: A Conceptual Modelling Approach"
Completion date: August 2020. Second reader. Supervisor: Professor Eric Yu.

Yossi Dahari (MSc Thesis)

Title: "Fusion-Based Process Discovery"
Completion date: August 2018. Co-supervised with Professor Avigdor Gal.



BL 708
Faculty of Information, University of Toronto
140 St. George Street,
Toronto, Ontario, Canada M5S 3G6

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