RESEARCH

My research aims at developing data-driven methodologies for modeling, analyzing and improving business processes, especially, in congested systems. The application domains for my methods are coming mainly from the service sector, namely, public transportation systems, contact centers, and hospitals.
An animation of a discovered hospital process (powered by SEELab@Technion) ↴

Graduate Students and Postdocs

Alex Shleyfman (Postdoctoral Fellow)

Title: "Capacity Planning and Scheduling in Cloud Services"
Completion date: February 2021. Co-supervised with Professor J. Christopher Beck.

Gael Bernard (Postdoctoral Fellow)

Title: "Cutting Customer Journeys for Process Mining"
Projected start: October 2020. Co-supervised with Professor Periklis Andritsos.

Ali J. Alaee (MAIST Thesis)

Title: On "Data-Driven Causal Decision Support for Business Process Management"
Completion date: May 2024.

Yossi Dahari (MSc Thesis)

Title: "Fusion-Based Process Discovery"
Completion date: August 2018. Co-supervised with Professor Avigdor Gal.

Email

Address

BL 708
Faculty of Information, University of Toronto
140 St. George Street,
Toronto, Ontario, Canada M5S 3G6

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Website by Mi Huang