RESEARCH

My research aims at developing data-driven methodologies for modeling, analyzing and improving business processes, especially, in congested systems. The application domains for my methods are coming mainly from the service sector, namely, public transportation systems, contact centers, and hospitals.
An animation of a discovered hospital process (powered by SEELab@Technion) ↴
Graduate Students and Postdocs
Alex Shleyfman (Postdoctoral Fellow)

Title: "Capacity Planning and Scheduling in Cloud Services"
Starting date: October 2019. Co-supervised with J. Christopher Beck (University of Toronto).

Gael Bernard (Postdoctoral Fellow)

Title: "Cutting Customer Journeys for Process Mining"
Starting date: October 2020. Co-supervised with Periklis Andritsos (University of Toronto).

Maximilian Matyash (PhD Thesis)

Title: “Denoising Stochastically-Known Event Logs”
Start date: Fall 2025. Co-supervised with Avigdor Gal (Technion).

Zhenghang Xu (PhD Thesis)

Title: “Causal Queueing Models”
Start date: Summer 2022. Co-supervised with Opher Baron and Dmitry Krass (University of Toronto).

Yarden Kariv (MSc Thesis)

Title: “Scheduling OR-Gateways in Service Workflows”
Start date: Fall 2025. Co-supervised with Avigdor Gal (Technion)

Tom Izrailit (MSc Thesis)

Title: “Causal Pathways for Smart Decision Making in Business Processes"
Start date: Fall 2025. Co-supervised with Avigdor Gal (Technion)

Guy Lorinczi (MSc Thesis)

Title: “Causal-Based Prescriptive Analytics in Business Processes"
Start date: Stempeter 2024. Co-supervised with Avigdor Gal (Technion)

Mohammadreza Rajabzadeh (MAIST Thesis)

Title: “Predicting Patient No-Shows with Bayesian Machine Learning"
Projected completion date: May 2025. Co-supervised with Adam Diamant (York University).

Ali J. Alaee (MAIST Thesis)

Title: “Causality in process Mining"
Completion date: May 2024.

Jasper Chen (MASc Thesis)

Title: “Short-and-Long Term Capacity Planning in the Cloud"
Completion date: October 2022. Co-supervised with J. Christopher Beck.

Luke Cui (MASc Thesis)

Title: “Modeling and Learning Workload Models in Cloud Applications"
Completion date: August 2020. Co-supervised with J. Christopher Beck and Vahid Sarhangian.

Yossi Dahari (MSc Thesis)

Title: “Fusion-Based Process Discovery"
Completion date: August 2018. Co-supervised with Avigdor Gal (Technion).

Email

Address

Victor Phillip Dahdaleh Building (DB)
Room DB 2016
88 The Pond Road
Toronto, Ontario
M3J 3G3 Canada
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